Privacy Policy

This Privacy Policy (“Policy”) outlines how Escape SG (“we,” “our,” or “us”) collects, uses, discloses, and processes personal data of customers in compliance with the Personal Data Protection Act (“PDPA”). It applies to personal data in our control, including data handled by third-party organizations engaged by us for our purposes.

Personal Data

1. Definitions:
   • “Customer” refers to an individual who (a) contacts us to inquire about our goods or services, or (b) has entered or may enter into a contract with us for the supply of goods or services.
   • “Personal data” refers to data, whether true or false, about a customer who can be identified (a) from that data alone, or (b) in combination with other information that we possess or are likely to have access to.
2. Depending on your interactions with us, personal data we may collect includes, but is not limited to: name, contact details (email, phone number), photograph, and employment details.
3. Other terms used in this Policy shall carry the meanings assigned to them under the PDPA unless otherwise stated.

Collection, Use, and Disclosure of Personal Data

4. We will not collect your personal data unless:
   • You or your authorized representative voluntarily provide it after being informed of the purposes for which it is collected, and provide written consent.
   • Collection and use without consent is allowed or required by law.

   Before using your data for any purpose not previously disclosed, we will notify you and seek your consent unless permitted otherwise by law.

5. We may collect and use personal data for purposes including:
   • Fulfilling obligations related to goods or services requested by you.
   • Managing queries, applications, complaints, or feedback.
   • Processing payments or credit transactions.
   • Ensuring compliance with legal, regulatory, or law enforcement requirements.
   • Sharing information with third-party service providers, agents, or authorities, locally or internationally, for the purposes stated above.
   • Any other purposes related to the above.
6. We may disclose personal data to:
   • Fulfill obligations related to the requested goods or services.
   • Third-party service providers, agents, or organizations engaged by us to carry out the aforementioned purposes.
7. The above purposes may remain applicable even after your relationship with us ends, as necessary for legal or business purposes.

Withdrawing Consent

8. You may withdraw your consent for the collection, use, and disclosure of your personal data at any time by submitting a written request to our Data Protection Officer using the contact details below.
9. Upon receiving your request, we may require time to process it and will inform you of any implications, including how it may affect our ability to continue providing goods or services. Processing is typically completed within five (5) business days.
10. While we respect your decision, withdrawal of consent may result in our inability to provide certain goods or services. Should you wish to reinstate consent, please inform us in writing.
11. Withdrawal does not affect our rights to collect, use, or disclose personal data where permitted or required by applicable laws.

Access to and Correction of Personal Data

12. You may request access to or correction of your personal data by contacting our Data Protection Officer in writing or via email.
13. A fee may apply for access requests, which will be communicated before processing.
14. We will respond to requests within a reasonable timeframe, typically within five (5) business days, or notify you within thirty (30) days if additional time is required. If unable to fulfill your request, we will provide the reasons (unless exempt under the PDPA).

Protection of Personal Data

15. We have implemented appropriate administrative, physical, and technical safeguards to protect personal data from unauthorized access, use, or disclosure. These include:
    • Minimizing data collection.
    • Access control measures (e.g., password protection, need-to-know basis).
    • Encryption and anonymization.
    • Regular security reviews, testing, and updates.
    • Use of multi-factor authentication (MFA) and other secure practices.
16. While we strive to safeguard personal data, no electronic transmission or storage system is entirely secure. We are committed to continually enhancing our security measures.

Accuracy of Personal Data

17. To ensure data accuracy, please update us promptly of any changes to your personal information by contacting our Data Protection Officer.

Retention of Personal Data

18. Personal data will be retained only for as long as necessary to fulfill its purpose or comply with legal and business requirements.
19. Once retention is no longer necessary, we will securely delete, anonymize, or otherwise remove any means of association with you.

Transfer of Personal Data Outside Singapore

20. While we generally do not transfer personal data outside Singapore, if such transfers occur, we will obtain your consent and ensure comparable protection under the PDPA.

Data Protection Officer

21. For inquiries, feedback, or requests regarding your personal data, please contact our Data Protection Officer at:
    • Phone: +65 8767 2417
    • Email: hello.escapesg+dataprotection@gmail.com

Changes to this Policy

22. This Policy is in addition to any other agreements or notices concerning personal data collection, use, and disclosure.
23. Updates to this Policy may occur without prior notice. Please refer to the last updated date to confirm changes. Continued use of our services signifies acknowledgment and acceptance of these changes.

Effective Date: 16 December 2024